Friday, July 20, 2018

Aeroexpress issues refunds after power outage

A lightning strike on June 7 broke the contact network on the Aeroexpress Belorussian Station-Sheremetyevo Airport route.

The incident caused the trains to stop operations, with seven trains delayed and three flights canceled.

Aeroexpress has a refund policy that will fully cover the cost of the ticket, should a train be delayed by more than 15 minutes.

Customers who were late for their flights will also be fully compensated, regardless of the reasons.

In total, 18 passengers received new tickets for flights, costing a total of nearly $10,000. Refunds were issued to 69 passengers, totaling $775.

Alexei Krivoruchko, the CEO of Aeroexpress, said that the company views its passengers as a priority.

"We are doing everything possible to minimize the negative consequences of such incidents," Krivoruchko said.