Sunday, May 27, 2018

USUE hosts training seminar for 2018 FIFA World Cup

Ural State University recently wrapped up a tourism training seminar to prepare Sverdlovsk region volunteers to host an estimated 500,000 domestic and foreign guests during the 2018 FIFA World Cup.

The two week-long seminars consisted of foreign language classes, lectures and practical exercises enhance the volunteers' knowledge of regional attractions and hospitality offerings.

"Professional guide is very difficult," USUE Director of Service and Hospitality Elena Kurilova said. "It requires serious preparation, profound knowledge, because the questions tourists might arise [can be] quite unexpected. And a tourist can ask a question in their own language, so you need to raise the level of knowledge of foreign languages."

Volunteers also participated in a lecture on transportation security led by Olga Sanaeva, USUE's head of travel industry. During the security seminar, Sanaeva demonstrated best practices in security preparedness for volunteers charged with organizing transportation.

At the conclusion of the training, the certified tour guides received official certificates from the Sverdlovsk Director of Tourism Elmira Tukanova.