Saturday, July 21, 2018

Kogalymavia Airlines apologizes to passengers over Sharm el-Sheikh baggage delay

Kogalymavia Airlines--also known as Metrojet--recently offered an apology to passengers on a flight from Sharm el-Shiekh to Chelyabinsk after their baggage failed to arrive at the destination airport.

The airline apologized for the incident, in which 81 pieces of luggage were delayed for nearly one week, saying that the flight's captain ordered that the baggage be left in order to increase aircraft refueling in Egypt due to adverse weather conditions, RIA Novosti reports.

The baggage arrived in Moscow at the Domodedovo International Airport on the day after the flight's departure. The airline had planned for the luggage to be delivered to Chelyabinsk that night, but problems arose due to customs clearance in Russia, which resulted in the baggage not arriving until Nov. 24, instead of on the scheduled date of Nov. 20.

The legal penalty for the offense is $1,500 to $3,000, according to RIA Novosti.

Kogalymavia is an airline based in Kogalym in Russia's Tyumen region. It began domestic service operations in May 1993. The airline is based at Kogalym Airport and Surgut Airport and also has a hub at Domodedovo International Airport in Moscow.