Sunday, December 17, 2017

Yekaterinburg residents will not pay for dirty water

While Yekaterinburg residents will not have to pay for the dirty and odorous liquid coming out of hot water taps, they will have to call a few agencies and deal with paperwork.

Approximately two weeks ago, complaints about dirty hot water rose dramatically when houses were first connected to the heat. Complaints have been posted on social networks and forums all over the internet, New Region reports.

The dirty water is the result of the direct water intake principal, which means that the hot water goes through the taps, first passing through all the pipes and radiators. The water becomes dirty as it washes away all the dirt and rust that accumulated over the summer.

Rospotrebnadzor, Russia's consumer watchdog, said that if the water is unsanitary, residents do not have to pay for it.

"If the service is of poor quality, the consumer does not have to pay for it," Natalia Lukyantseva, the press secretary for Rospotrebnadzor, said, according to New Region. "For example, last year there were 16 of such cases, and the court usually decides to recognize the actions of the Criminal Code or the service provider's illegal, and then our experts develop model claims, and the consumer is already on the basis of this, it may require the allocation of poor service by the court."

For consumers to get a refund, however, an emergency dispatch service must witness the problem, a manager needs to visit and agree with the customer that the service quality has declined for an unknown reason, and representatives of the Criminal Code must visit the house to determine that the hot water fails to meet standards. The representatives and the resident must sign a contract agreeing that the water does not meet standards. Eventually, Rospotrebnadzor must decide if the consumer is entitled to a refund, according to New Region.