Thursday, November 23, 2017

Complaints about Sverdlovsk region communal housing services remain high

The Sverdlovsk Region division of Rospotrebnadzor has received a high number of complaints about the poor quality of communal housing utilities services.

Most of the complaints regarding Yekaterinburg are about SverdlovEnergoSbyt, Standard Management Company, Verkh-Isetskaya Management Company, UZhK Ural-ST, Oktyabrsky District Communal Housing Services Management Company, Fond Radomir, Zheleznodorozhny District REMP Management Company, REMP Elmash Management Company, Ordzhonikidzevsky District Housing Management Company and Chkalovskaya Management Company, Ural Business Consulting reports.

Complaints in Verkhnyaya Pyshma have to do with City Service and SverdlovEnergoSbyt.

The agency says that the number of citizen complaints about communal housing services is not going down.

Complaints have to do with the lack of necessary and accurate information about the services offered, including the rates. Additionally, citizens are concerned with the unmotivated refusal to sign an apartment building management contract, failure to accurately use the data of the metering devices when drawing up bills and failure to draw up bills on time. Other complaints report that hot water is not hot enough, there are unreasonable maintenance charges for the house intercom, unsatisfactory maintenance of public spaces and the refusal to recalculate when services are poor.

Citizens also claim that there has been a refusal to test the quality of services or write up an examination protocol and a failure to meet the deadlines for meeting the customers' demands, Ural Business Consulting reports.